Job-Ready Skills for the Real World
Build, automate, and manage ServiceNow tests with ATF to ensure faster, safer, and error-free deployments with ITSM.
Length: 16.6 total hours
4.30/5 rating
4,881 students
August 2025 update
Add-On Information:
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Course Overview
- In today’s fast-evolving digital landscape, maintaining the integrity and performance of your ServiceNow instance is paramount. This course, “Mastering ServiceNow Automated Test Framework (ATF) with ITSM,” is meticulously designed to empower professionals with the essential skills to revolutionize their quality assurance processes.
- Move beyond the limitations of manual testing, which is often time-consuming, prone to human error, and unsustainable in agile development cycles. Discover how ServiceNow’s native Automated Test Framework (ATF) provides a robust, scalable solution for ensuring the reliability of your mission-critical IT Service Management (ITSM) operations.
- This comprehensive program delves deep into the strategic importance of automation for mitigating risks during upgrades, custom development, and day-to-day configuration changes within your ServiceNow environment. Learn to build a fortress of automated tests around your core ITSM workflows.
- We emphasize a practical, hands-on learning approach, guiding you from foundational concepts to advanced implementation techniques. Gain confidence in creating resilient, self-healing tests that validate functionality across various ITSM applications, ultimately driving operational efficiency and service quality.
- Prepare yourself to become an invaluable asset to any organization leveraging ServiceNow, by mastering the art and science of automated testing. This course is your gateway to ensuring every ServiceNow deployment is faster, safer, and consistently error-free.
- Explore the architectural foundations and operational mechanics of ATF, understanding how it integrates seamlessly within the ServiceNow platform to support continuous improvement and deployment excellence.
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Requirements / Prerequisites
- A foundational understanding of the ServiceNow platform, including navigating the user interface, understanding basic record structures, and familiarity with core applications.
- Working knowledge of common IT Service Management (ITSM) principles and processes, such as the lifecycle of incidents, change requests, problems, and service requests.
- Prior exposure to basic software testing concepts or quality assurance methodologies would be beneficial, but is not strictly required.
- Access to a ServiceNow instance (a personal developer instance is highly recommended) where you can actively practice and implement the learned concepts.
- A reliable internet connection and a modern web browser capable of running the ServiceNow platform effectively.
- While not mandatory, a willingness to explore light scripting concepts (e.g., JavaScript basics) will aid in understanding more advanced custom test steps and assertions covered in the course.
- Commitment to engaging with practical exercises and hands-on labs to solidify your understanding and skill development.
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Skills Covered / Tools Used
- Designing Comprehensive Test Strategies: Learn to conceptualize, plan, and structure effective automated testing strategies tailored for ServiceNow, covering everything from unit tests to end-to-end process validation.
- Implementing Dynamic Test Steps: Master the creation of diverse and adaptive test steps beyond basic form interactions, including working with related lists, server-side scripts, and client-side validations to mimic realistic user journeys.
- Crafting Data-Driven Tests: Develop proficiency in designing tests that leverage varying data sets, ensuring broad coverage and reducing the need for multiple, similar test cases.
- Efficient Test Execution and Scheduling: Understand how to schedule, trigger, and manage the execution of individual tests and entire test suites, optimizing your testing cycles for maximum impact.
- Interpreting and Reporting Test Results: Gain expertise in analyzing ATF test results, identifying root causes of failures, and generating actionable reports for stakeholders and development teams.
- Integrating Automation into Development Workflows: Explore concepts of integrating ATF into your organizational CI/CD pipelines to achieve continuous testing and delivery for your ServiceNow customizations and updates.
- Strategic Test Data Management: Develop best practices for creating, maintaining, and resetting test data within your ServiceNow instance, crucial for repeatable and reliable automated tests.
- Tools Used: ServiceNow Automated Test Framework (ATF) as the core testing tool, various ServiceNow platform modules, ITSM applications (Incident Management, Change Management, Problem Management, Service Catalog, Request Management), Test Suites, Test Plans, Client Test Runner, Test Results records.
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Benefits / Outcomes
- Dramatic Reduction in Testing Time: Slash the hours spent on manual regression testing, freeing up valuable resources for innovation and development.
- Enhanced Deployment Quality: Significantly improve the stability and reliability of your ServiceNow deployments, ensuring new features and updates are introduced flawlessly.
- Mitigated Upgrade Risks: Confidently navigate ServiceNow upgrades by having a robust suite of automated tests that validate your configurations and customizations post-upgrade.
- Accelerated Release Cycles: Empower your development teams to deliver new functionalities and bug fixes faster, with the assurance that automated tests are maintaining system integrity.
- Operational Efficiency and Cost Savings: Reduce the financial overhead associated with extensive manual testing and post-deployment issues, leading to substantial long-term savings.
- Increased Team Confidence: Foster a higher level of trust and confidence within your development, testing, and operations teams regarding the quality of ServiceNow solutions.
- Career Advancement: Position yourself as a highly skilled ServiceNow professional with expertise in a critical, in-demand area of platform management and quality assurance.
- Proactive Issue Detection: Shift from reactive bug fixing to proactive identification of potential issues before they impact end-users, improving overall service delivery.
- Standardized Testing Process: Establish a consistent and repeatable testing methodology across your organization, ensuring uniform quality checks for all ServiceNow changes.
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PROS
- Offers a deep, practical dive into ServiceNow’s native automation tool, directly addressing common enterprise challenges.
- Directly applicable skills for ensuring the stability and performance of critical ITSM operations.
- Empowers participants to contribute to significant cost savings and efficiency gains for their organizations.
- Provides a competitive edge in the ServiceNow job market, as ATF expertise is increasingly sought after.
- Enhances confidence in managing complex ServiceNow environments and deployments.
- Aids in adopting modern DevOps and continuous delivery practices within ServiceNow.
- The content is structured to build skills progressively, from foundational to advanced implementation.
- Focus on ITSM ensures relevance to the most widely utilized aspects of ServiceNow.
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CONS
- Requires a significant time commitment and consistent practice to truly master the concepts and practical applications.
Learning Tracks: English,IT & Software,Other IT & Software
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