If you are a fresher looking to start your career with a top multinational IT company, here’s an excellent opportunity to begin your professional journey. Capgemini — one of India’s most reputed global consulting and IT service companies — is hiring Customer Support Group (CSG) Associates at its Noida office.
This full-time fresher role offers a competitive annual package of ₹3–3.25 LPA, along with professional training, career growth opportunities, and exposure to international clients. Capgemini’s Customer Support team plays a critical role in maintaining client satisfaction, solving user queries, and improving service delivery efficiency.
Applications are open, and the last date to apply is 30 November 2025 — so make sure to apply as soon as possible.
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About Capgemini
Capgemini is a global leader in consulting, digital transformation, and technology services, with operations in over 50 countries. Founded in 1967 and headquartered in Paris, Capgemini employs more than 340,000 professionals worldwide.
In India, the company has a strong presence in major cities like Bangalore, Pune, Noida, Chennai, and Hyderabad, serving clients across BFSI, manufacturing, retail, and telecom sectors.
Capgemini’s core values of collaboration, innovation, and continuous learning make it an ideal workplace for fresh graduates eager to build a solid foundation in corporate technology and IT service delivery.
Job Overview: Customer Support Group (CSG)
Role: Customer Support Associate (CSG)
Company: Technology Services India Ltd.Job Location: Noida, India
Experience Level: Freshers (0–1 year)Annual Salary: ₹3.00 – ₹3.25 LPA
Employment Type: Full-time / PermanentApplication Deadline: 30 November 2025
The Customer Support Group acts as the backbone of service structure, ensuring that clients and customers receive prompt, accurate, and high-quality assistance regarding technical queries or service requests.
As a fresher in this role, you will be trained to interact with customers, resolve basic support tickets, and escalate critical issues to higher technical teams when required.
Responsibilities
Working as a Customer Support Associate at Capgemini enables you to develop both technical knowledge and professional communication skills. Below are the main responsibilities included in this role:
- Handling and responding to customer queries through calls, emails, or ticketing tools.
- Troubleshooting basic system or application issues according to established guidelines.
- Maintaining accurate logs of all customer interactions.
- Coordinating with internal technical teams for escalation and resolution of complex cases.
- Delivering high-quality service aligned with customer satisfaction standards.
- Learning and using CRM or support tools to manage tickets efficiently.
- Ensuring timely communication and follow-up on all open tickets.
- Identifying patterns in recurring issues and suggesting process improvements.
You will be working in a structured environment where communication, soft skills, and problem-solving form the foundation of your daily tasks.
Eligibility Criteria
inviting applications from fresh graduates from any recognized university who have the willingness to learn and grow in client-facing roles.
Educational Requirements:
- Bachelor’s degree in any discipline (BBA, B.Com, BCA, B.Tech, BA, or equivalent).
- Graduates from 2023, 2024, or early 2025 batches are eligible.
Required Skills:
- Excellent communication skills (spoken and written).
- Strong interpersonal and problem-solving abilities.
- Basic understanding of technical systems such as Windows, networking, or ticketing systems (preferred but not mandatory).
- Good analytical and multitasking skills.
- Eagerness to work in rotational shifts as required by support operations.
Capgemini welcomes diversity and motivates candidates from all academic backgrounds to apply as long as they have enthusiasm for customer support and teamwork.
Package and Compensation
Selected candidates will receive an annual salary in the range of ₹3 to ₹3.25 lakh per annum.
The offer includes:
- Fixed Annual Salary
- Performance-based incentives
- Medical Insurance and other standard corporate benefits
- Access to learning resources on Capgemini’s employee platform
This package is competitive for fresh graduates in customer service and offers structured growth opportunities across different service domains.
Training and Development
invests strongly in training and upskilling programs for all entry-level employees.
If selected, you will begin with an induction and training period, covering:
- Foundational customer communication and soft skills
- Ticket handling procedures and service workflows
- CRM tools (like ServiceNow, Freshdesk, or proprietary tools)
- Business etiquette and email drafting
- Cyber security and compliance basics
After successful completion, you will be posted in the Customer Support Group team at Noida, supporting domestic and global clients.
Work Environment
The Noida office is one of the company’s key delivery hubs, offering a collaborative environment equipped with advanced tools and technologies.
You’ll work alongside experienced professionals, team leads, and mentors who will guide you at every stage. Rotational shifts may apply, given the 24×7 operational model for global support clients.
Capgemini emphasizes work-life balance, inclusion, and continuous growth, making it one of the top-rated workplaces for freshers in India.
Professional Growth Opportunities
Working in Customer Support Group can lead to multiple career advancement paths based on your performance:
- IT Support Analyst / Technical Support Executive
- Service Desk Specialist / Operations Coordinator
- Customer Experience Manager / Project Lead
With time and experience, you can also transition into technical, HR, project management, or pre-sales consulting departments. Many Capgemini professionals have started their careers in customer support roles and grown into senior leadership positions.
Why Join Capgemini as a Fresher?
Here’s what makes Capgemini’s Customer Support internship and fresher hiring drive unique:
- Recognition as one of the top global IT consulting companies.
- Direct mentoring from experienced managers.
- Exposure to international clients and learning opportunities.
- Focus on holistic development — not just technical but interpersonal skills.
- Workplace diversity and strong employee welfare culture.
Application Process
Applying for the Customer Support Group role in Noida is straightforward. Follow these steps:
- Visit official careers website or job platforms like LinkedIn/Naukri.
- Search “Capgemini Customer Support Group – Noida.”
- Click on Enroll For Free.
- Fill in your details, upload your updated résumé, and verify all information.
- Await email confirmation for the next steps.
Application Deadline: 30 November 2025
Shortlisted candidates will undergo a virtual selection process including:
- Online Communication or Aptitude Assessment
- HR Interview
- Final Offer & Joining Discussion
Make sure your résumé highlights your communication skills, teamwork experience, and problem-solving attitude.
Tips for Applying
- Craft a concise and professional résumé focusing on soft skills.
- Prepare for questions related to customer service, email etiquette, and client handling.
- Be confident and articulate during the HR interview.
- Show commitment to long-term growth rather than short-term goals.
Capgemini appreciates candidates who can work in team-oriented, client-facing environments with sincerity and adaptability.
How to Apply?
If you are an Interested Candidate, you can apply for the Capgemini Customer Support Group at Noida | ₹3-3.25 LPA for Freshers Apply by 30 Nov Click Here.
Final Thoughts
The Capgemini Customer Support Group hiring 2025 is a fantastic opportunity for freshers who want to join a global IT giant and start their professional journey in client support and corporate communication.
With a strong starting salary of ₹3–3.25 LPA, comprehensive training, and diverse career paths, Capgemini provides everything a newcomer needs to grow professionally in the IT services sector.
If you have excellent communication skills, a proactive attitude, and a desire to learn — this is your chance.
Apply by 30 November 2025 to kick-start your career with Capgemini in Noida and become part of a global organization that values innovation, empathy, and growth.